Zoom presents Zoom Workplace, an AI-powered platform that reimagines teamwork.

Last Updated on July 12, 2024 by Sakshi Singh

To reinvent teamwork, Zoom Video Communications, Inc. unveiled new AI Companion enhancements and unveiled Zoom Workplace, an open collaboration platform powered by AI.

AI Companion, the business’s in-house AI helper, contributes new AI features to Zoom Workplace. Zoom Workplace, according to the firm, is an AI-powered platform designed to enhance intra- and cross-team collaboration and expedite workspace communication.

The video-calling platform is leveraging its AI assistant, AI Companion, and a revamped app design, to offer consumers a comprehensive AI-powered platform for modern collaboration.

Zoom also introduced customer experience enhancements to Zoom Contact Center, allowing organizations to build customer connections and improve live agent engagements by leveraging real-time AI-powered insights.

In a blog post, the company discussed features that users might expect to see with Zoom Workplace’s launch. The platform’s principal value appears to be a single communication and collaboration interface, which the business claims will “create productivity gains and reduce silos”. Users will see that the AI Companion has been incorporated to provide well-known capabilities including meeting summaries, chat composition, and email drafts. Zoom is also adding a new Ask AI Companion function, which will allow users to ask the assistant questions and assign simple chores. To respond to requests, it will leverage data from the entire platform and “selected third-party applications”.

The complete meeting experience, including pre-call, in-call, and post-call, has been revamped. Zoom has added a new Meetings tab with calendar support and a complete view of the whole meeting lifecycle, including any files and information shared before to and during the meeting. The meeting interface has also been updated, with a reduced toolbar, a multi-speaker view that highlights the active speakers, and four color schemes to pick from.

During meetings, the multi-speaker view will automatically adjust the video arrangement to highlight active speakers, allowing participants to follow the discussion more easily. AI-powered portrait lighting will help brighten users’ faces in low-light situations, while generative AI virtual backgrounds will allow them to design their backgrounds.

Additional new features include a customizable toolbar that allows users to pin their most-used features, multi-share, which allows multiple participants to share their screens and documents, whiteboards, and notes at the same time, and document collaboration, which allows users to select documents, streamline document access permissions, and co-edit documents from third-party apps directly from meetings.

Team Chat is also being upgraded from a communication tool to a fully functional collaboration environment. Users will be able to view channel-related assets, whiteboards, and resources in a unified view for convenience. Furthermore, people will be able to chat while using these technologies.

Zoom is combining Zoom Phone, Workvivo, and Zoom Rooms with Zoom Workplace. Zoom Rooms, the communication platform for hybrid meetings, is also gaining new features. The company intends to implement smart name tags, which will simply place a name tag on each in-office participant rather than placing them in different boxes.

The Zoom Workplace will be available in April, although no specific launch date has been disclosed. According to the corporation, the suite would be provided at no additional cost to paid members. Zoom Pro, the platform’s most economical paid package, costs Rs 13,200 per year.

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